Customer Service Specialist

We're looking for applications from people who can demonstrate all or most of the following skills:

• Experience in a sales environment with the ability to work towards targets;

• Experience in a customer service role – must have the ability to listen to customers and proactively seek to meet their needs;

• Strong personal organisation skills – ability and experience of effectively prioritising workloads and multi tasking in a busy open plan office environment;

• Confident and polite telephone manner;

• Excellent oral and written communication skills;

• Computer literate with experience of Word and Excel;

• Keen attention to detail;

• The ability to work unsupervised and as part of a team and to adhere to strict deadlines;

• Experience of dealing with customers via telephone and email;

• Previous experience of working with schools and groups or within other travel industry sectors;

• Experience dealing with customer complaints.

The successful candidate will be able to demonstrate the following key competencies:

• Customer Focus;
• Team Work;
• Communications;
• Delivering Results;
• Decision Making;
• Self Management;
• Commitment and Values.