Sales Executive

This is an exciting, challenging role comprising the following responsibilities:

• Proactively chase non-rebookers post travel to secure a forward booking;
• Work closely with reservations teams (who are responsible for pre-travel retention) to ensure clear communication in rebooking process, using CRM system to log details on customers’ intentions;
• Monitor the marketplace and act as a key source of customer activity especially regarding price sensitivity and competition;
• Ensure wherever commercially viable that we do not lose business to competitive activity;
• Supply customers with any product/pricing information required, e.g. brochure requests, product queries, quotes etc.;
• Proactively manage long term relationships with groups no longer travelling with PGL to try again for bookings in future;
• To ensure written complaints are appropriately and effectively responded to;
• Meet set call targets daily.  meet individual revenue targets;
• Contribute to departmental revenue targets;
• To carry out project and research work as and when requested to source potential rebookings.

Administer bookings from point of sale to confirmation:

• Supply customers with all the information they require regarding their prospective holiday in a timely manner;
• Handle telephone calls, correspondence and all associated administration for schools and group bookings;
• Ensure payments are collected in a timely manner by proactively chasing payments and working closely with the reservations teams to send invoices etc.;
• Provide accurate information about customers to the reservations teams and other internal colleagues/departments in a timely manner;
• Maintain accurate records of each booking using the computer based systems.

Develop an in-depth knowledge of PGL products:

• Attend staff educational visits, training sessions and Teacher Preview events;
• Attend exhibitions/promotions, as required;
• Attend Parents Evenings, if requested;
• Work closely with centre staff and reservations team to ensure knowledge of what we can offer to guests is up to date;
• Attend regular sales meetings, product launches and training

Performance Review:

• Regular assessment will be made of personal performance against agreed objectives and targets;
• Annual targets will be agreed with Sales Team Leader;
• Annual Appraisal conducted by the Sales Team Leader.